FAQ

FAQ

1. How does the Esseral heating mask work?

Our mask uses adjustable gentle heating technology that diffuses a constant heat to soothe your eyes and promote relaxation. It is USB rechargeable and can be used anywhere.

2. How long should I use it?

We recommend 10-20 minute sessions for optimal results. You can use it daily as needed.

3. Is it suitable for sensitive skin?

Yes. The fabric is soft and breathable, and the heat is adjustable. If you have a specific medical condition (recent surgery, inflammation, etc.), consult a healthcare professional before use.

4. Can I sleep with the mask on?

Yes, but for safe use, it is recommended to turn it off after your session. The mask is not designed to stay on all night.

5. How to clean it?

Remove the heating module before washing. The fabric cover can be hand washed or machine washed at a low temperature.

6. What are the delivery times?

Delivery takes an average of 5 to 9 business days. You will receive a tracking number upon shipment.

7. Can I return my product if I am not satisfied?

Yes. You have 14 days after receipt to return the product, provided it is in perfect condition. Contact us before any return.

8. What payment methods do you accept?

We accept credit card payments (Visa, MasterCard, American Express) and PayPal. Transactions are 100% secure.